Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last Updated: December 29, 2024

Introduction

Party Pass LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • • Create an account
  • • Purchase tickets or create events
  • • Contact customer support
  • • Subscribe to newsletters or promotional communications
  • • Participate in surveys or promotions

This may include your name, email address, phone number, payment information, and profile details.

Usage Information

We automatically collect certain information when you use our Services:

  • • Device information (device type, operating system, browser)
  • • IP address and location data
  • • Usage patterns and preferences
  • • Log files and analytics data
  • • Cookies and tracking technologies

Payment Information

We use third-party payment processors (such as Stripe) to handle payment transactions. We do not store your complete payment card information on our servers. Payment processors may collect and store payment information in accordance with their own privacy policies.

How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

  • • Process transactions and deliver tickets
  • • Provide customer support
  • • Facilitate event creation and management
  • • Enable communication between users

Improvement & Analytics

  • • Analyze usage patterns and preferences
  • • Improve our Services and develop new features
  • • Conduct research and analytics
  • • Personalize user experience

Communication

  • • Send transactional emails and notifications
  • • Provide marketing communications (with consent)
  • • Send important updates about our Services
  • • Respond to inquiries and requests

Legal & Security

  • • Comply with legal obligations
  • • Prevent fraud and ensure security
  • • Enforce our terms of service
  • • Protect rights and safety

How We Share Your Information

Service Providers

We share information with trusted third-party service providers who assist us in operating our Services, including payment processors, cloud hosting providers, analytics services, and customer support tools.

Event Organizers

When you purchase tickets, we share necessary information with event organizers to facilitate event attendance and communication. This may include your name, email, and ticket details.

Legal Requirements

We may disclose your information if required by law, legal process, or government request, or to protect our rights, property, or safety, or that of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information
  • Portability: Request transfer of your data
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Request limitation of processing

To exercise these rights, please contact us at privacy@partypass.vip.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • • Encryption of data in transit and at rest
  • • Regular security assessments and updates
  • • Access controls and authentication procedures
  • • Employee training on data protection
  • • Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are made in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Questions About Privacy?

If you have any questions about this Privacy Policy or our privacy practices, please contact us.