help center

find answers to common questions and get the support you need

quick help

faq

find answers to frequently asked questions

contact support

get personalized help from our team

guidelines

learn about our community standards

getting started

how do i create an account?

click 'sign up' and follow the simple registration process. you'll need a valid email address to get started.

how do i find events?

browse our event listings on the homepage or use the search and filter options to find events by location, date, category, or price.

how do i purchase tickets?

select an event, choose your ticket type, and complete the secure checkout. you'll receive confirmation and tickets via email.

for event organizers

how do i create an event?

sign up for an organizer account, complete identity verification, then use our event creation tools to set up your event with details, ticket types, and pricing.

how do i invite promoters?

in your event dashboard, go to the promoters tab and send invitations via email. promoters get tracking links and earn commissions on sales.

when do i get paid?

payments are processed automatically after your event concludes, minus platform fees. funds are transferred to your connected stripe account.

tickets & payments

can i get a refund?

refund policies vary by event organizer. check the event details for the specific policy, or contact the organizer directly.

can i resell my tickets?

yes! use our built-in resale marketplace to list tickets for resale. we handle the secure transfer to the new buyer.

what payment methods are accepted?

we accept all major credit cards and debit cards through our secure stripe payment system.